Use WeKeep to safely store your bags and suitcases when:

• You have hours to wait before your accommodation check-in.
• You have hours to wait after your Airbnb or hotel check-out.
• You’re on a long layover in the city.
• You’re visiting events, museums, or places that don’t allow bags.
• You’re passing through a city without accommodation.

Of course! The security of your belongings is our top priority.
At WeKeep we only work with verified shops, hotels, and lockers that meet high safety standards. Your luggage will be protected while you enjoy your day.

• All shops are verified by our team and are completely trustworthy. To choose the best option, you can check reviews from other users who left their bags there.
• Your luggage will be stored in a restricted-access area and sealed with a numbered security tag to identify and protect it from tampering.
• Your belongings are insured with coverage while stored at the shop. (See insurance conditions)
• Payments are processed securely through our platform. If your plans change, you can cancel your booking and receive a full refund.
• We provide personalized WhatsApp support. If you have any questions or issues, don’t hesitate to write us!

Find a WeKeep shop to safely store your bags or suitcases from the WeKeep homepage. You only need to enter:

• Location: Use your current location or manually enter the city and country.
• Date & time: Indicate when you need to drop off and pick up your luggage.
• Number of bags: Each suitcase, backpack, or bag counts as one item, regardless of size.

• Select the shop or location that suits you best.
• Click on “Book Now”.
• Check schedules and number of bags. You can edit them if needed.
• If you have a discount coupon, enter it by clicking “I have a discount coupon” before completing payment.
• Complete the online payment to confirm. You can pay with credit or debit cards. Payments at the shop are not accepted.

All set! Head to the shop to drop off your luggage. Just show your booking number and ID so they can verify your details and safely store your bags.

Payments are processed in a secure and reliable way through our platform, powered by Stripe, one of the world’s safest payment systems. You can pay with international debit or credit cards, and in the local currency of each country.

• If you are in Argentina, you can pay in ARS (Argentine Pesos) via MercadoPago, with the same safety and ease of use.

Great! Once your payment is processed, your booking will be confirmed and ready to use.

• Go to the shop at your scheduled drop-off time.
• The staff will verify your booking details, attach security seals to your luggage, and store it safely.
• The shop will update your booking status and you’ll receive an email with the seal details.
• Enjoy your day hands-free while your bags are protected 🙌
• At the end of your booking time, return to the shop to pick up your luggage. They will verify your identity and hand over your bags.

Yes, you can cancel your booking and receive a full refund as long as you haven’t yet dropped off your luggage at the shop and your booking start date hasn’t passed.

If your plans change and you wish to cancel for a full refund, you can do it directly from your booking details in WeKeep by clicking “Cancel Booking”.

• The refund will be issued via the same payment method you used. Note that it may take up to 5 business days depending on your bank.

If you need immediate assistance, you can contact us through WhatsApp using the button available on the platform. One of our representatives will provide personalized support instantly to help you solve any issue quickly and safely.

If you experience a problem with your payment, the shop, the service, or your luggage, follow these steps to submit a support ticket:

• Go to your booking details in WeKeep.
• Click “I have a problem” and describe the issue in detail.
• Once submitted, our team will contact you within 48 business hours.

At the end of your booking, you’ll be able to leave a rating and comment about the shop that stored your luggage.

Your opinion not only helps other travelers choose the most convenient and safe option, but also supports the shop that provided good service and kept your belongings safe.

Share your experience honestly: what you liked most, how you were treated, or what could be improved.
Every review makes the WeKeep community more trustworthy, transparent, and useful for everyone ♥

Each suitcase, bag, or backpack counts as one piece of luggage when booking 🎒🧳, regardless of size.

• Each item is covered by insurance and secured with a seal for protection.
• If you leave more than one item, a discount is automatically applied! 🙌
• If you have special size items, larger than standard checked luggage, contact us and we’ll guide you on how to book.

• Can I extend my booking time?
  Yes, you can drop off or pick up your luggage a few hours earlier or later, as long as it’s within the shop’s opening hours (check in your booking details) and before 00:00 of the same day.


• Is my luggage insured?
  Yes, all bookings include basic coverage against theft, along with safety measures to protect your belongings. For more information, check the section “Is it safe to store my luggage?”.


• Can I store valuables or money?
  It’s not recommended due to insurance policies. The service is designed for personal luggage (suitcases, backpacks, bags), not for jewelry, cash, or high-value documents.


• How do I get my receipt?
  Once payment is confirmed, you’ll receive a confirmation email with your booking details. You can also check it from the platform.
  The shop will also receive your info and will easily validate it when you arrive.